Area of Responsibility Category Area of Service Criticality Director S.N. Engineer Network Admin Net Admin App Analyst Help Desk  Analyst SQL/Dev Trainer DBA e-billing Telcom Fileroom Docket
                          consultant consultant      
Accutrack/Prolaw Files Filerooom Application Practice Management 2 -Medium         R, A     R, A         R  
AD/W2K LAN Networking 1 - High C R, A   R                    
Adobe Products Desktop Application Desktop 3 - Low           R     R, A          
ADP Payroll System Financial Systems 1- High         R, A R                
Anti-Virus (desktops) Security Desktop 2 - Medium   R, A   R   R                
Anti-Virus (Exchange) Security Messaging 1 - High   R, A   R                    
Anti-Virus (Servers) Security Servers/NOS 1 - High   R, A   R                    
Autocad Desktop Application Desktop 3 - Low           R, A                
Backups Backup Servers/NOS 1 - High C R   R, A       C   C        
Bestcase Bankruptcy Practice Group Application Practice Management 3 - Low C       R, A R                
Bills (Invoice Tracking) Accounting  Financial Systems 3 - Low R, A                     R (Telcom)    
Biztalk Middleware Financial Systems 1 - High             R, A R   R        
BlackBerry (PDAs) Messaging Messaging 1 - High C R R R, A   R                
BNA Tax Forms Practice Group Application Practice Management 3 - Low         R, A R                
Budget Accounting  Financial Systems 3 - Low R, A                     R (Telcom)    
Business Continuity Business Process Administration 1 - High R, A R R R           R        
Carrer Planing Business Process Administration 3 - Low R, A R R R R R R R R          
Case Logistics Practice Group Application Practice Management 2 - Medium         R, A R                
Change Control Business Process Administration 3 - Low C R         R, A              
Cisco Closet Business Process Networking 3 - Low     R, A                      
Cisco Routers WAN Networking 1 - High C   R, A                      
Cisco Switches LAN Networking 1 - High C   R, A                      
Client Matter Opening Form Business Process Practice Management 2 - Medium         R, A   R, A   R       R  
Concordance Practice Group Application Practice Management 3 - Low         R, A       R          
Contracts Business Process Administration 3 - Low R, A R     R, A (Software)             R (Telcom)    
Converged Messaging Messaging Messaging 2 - Medium                            
Conversions Plus Desktop Application Desktop 3 - Low         R R, A                
Cricket Performance Monitoring Networking 3 - Low C   R, A                      
Cross Training & Coverage Business Process Administration 3 - Low R, A                          
Datacenter Fire Suppression/Halon Utility Administration 1 - High C I R, A                      
Datacenter HVAC Facilities Administration 1 - High C I R, A R                    
Deltaview Desktop Application Desktop 2 - Medium       R   R, A     R, A          
Desktop Imaging/Deployment Desktop Imaging Desktop 3 - Low C R R, A R R R                
Disaster Recovery Business Process Administration 1 - High R, A R R R       R   R        
DNS/Name Resolution LAN Servers/NOS 1 - High C R, A R R                    
Document Production Desktop Desktop 2 - Medium       R   R     R, A          
Documentation Business Process Administration 3 - Low R R R R R R R R   R R R    
DSL Backup lines Backup Networking 1 - High C   R, A                      
e-billing Accounting  Financial Systems 2 - Medium             R, A     R R, A      
eCopy Support Support 1 - High       R, A     R              
Elite Accounting  Financial Systems 1 - High R           R R   R, A        
Elite - Prolaw integration Accounting  Financial Systems 1 - High         R   R R   R, A        
Elite Failover Backup Financial Systems 1 - High C             R   R, A        
Elite Imaging Accounting  Financial Systems 2 - Medium             R, A R   R        
Elite Reporting/FRx Reporting Financial Systems 2 - Medium             R R   R, A        
Elite Reporting/SQLRS Reporting Financial Systems 2 - Medium         R   R R, A   C        
Elite Reporting/Whitehill Reporting Financial Systems 2 - Medium             R R, A   C        
Elite Upgrades Server Maintenance Financial Systems 3 - Low  C           R R   R, A        
Elite Webview Accounting  Financial Systems 2 - Medium         R, A       R R        
Employee Reviews Business Process Administration 3 - Low R, A                          
ERDISK Backup Servers/NOS 1 - High C R, A   R                    
Exchange Messaging Messaging 1 - High C R, A   R   R                
FAS Accounting Accounting  Financial Systems 3 - Low         R, A R                
Fax Server Business Process Messaging 2 - Medium   R, A R                      
Firewall Security Networking 1 - High R   R, A                      
Genesys Voice Conferencing Telcom Telcom 2 - Medium       R, A   R           R    
Global IP Estimator Practice Group Application Practice Management 3 - Low         R, A R                
Good Technology Server Messaging Messaging 2 - Medium C R, A R R   R                
Group Policy LAN Servers/NOS 1 - High C R, A   R   R                
Hardware Inventory LAN Servers/NOS 3 - Low C R, A (LAN) R, A (WAN) R, A (Perif)   R, A (PC)                
Helpdesk Support Support 1 - High     R R R R, A     R          
iCreate Desktop Application Desktop 2 - Medium       R   R     R, A          
IDS Security Networking 3 - Low R   R, A                      
iManage Desktop Application Practice Management 1 - High       R, A R R     R          
Infrastructure LAN Networking 1 - High R   R, A                      
Internet Site Marketing Networking 2 - Medium C           R, A              
Intranet Site Marketing Networking 3 - Low C           R, A              
iScrub Desktop Application Desktop 2 - Medium       R, A   R     R, A          
Issue Tracking (Knowledgebase) Business Process Administration 3 - Low C R R R R R R, A R R R R R    
Kiwi Cattools Backup Networking 2 -Medium C   R, A                      
Kiwi Syslog Security Networking 2 - Medium C   R, A                      
LCWin Telcom Telcom 2 - Medium     R, A     R           R, A    
Legal Solutions Plus Practice Group Application Practice Management 3 - Low         R, A R                
Lexis Printer Setup Support Networking 3 - Low R, A   R                      
Library Software Practice Group Application Practice Management 3 - Low         R, A R                
Livenote Practice Group Application Litigation System 3 - Low         R, A                  
Logs Performance Monitoring Servers/NOS 2 - Medium C R R R     I R   R, A        
Lotus Notes (Client only) Desktop Application Desktop 3 - Low         R R, A                
Masterswitch (PDU) Utility Networking 3 - Low   R, A R R                    
Medical Spellchecker Desktop Application Desktop 3 - Low         R, A R                
Metadata Miner Desktop Application Desktop 3 - Low         R, A                  
Microsoft Office Desktop Application Desktop 1 - High       R, A R R     R          
MSDE Support Support Development 3 - Low             R R, A            
Nagios Performance Monitoring Servers/NOS 1 - High   R R R           R, A        
Netbotz Utility Networking 2 - Medium   R R, A                      
New Hire Training Training Training 2 - Medium     R           R, A          
New Technology/Software Research New Technology Administration 3 - Low R R, A R   R   R              
New User Creation LAN Networking 2 - Medium   R   R   R, A                
Package Creation Software Deployment Desktop 3 - Low       R R, A R                
Patch Management Software Deployment Servers/NOS 2 - Medium C R, A   R                    
Patmate Practice Group Application Practice Management 3 - Low C       R, A                  
Pattsey Practice Group Application Practice Management 3 - Low         R, A R                
PCT-Easy/ePave Practice Group Application Practice Management 3 - Low           R, A                
Performance Monitoring Performance Monitoring Servers/NOS 1 - High   R R, A         R   R, A        
Physical Plant (Wiring) Utility Networking 2 - Medium R R R, A                      
Pitney Computer Support Mailroom Support 2 - Medium         R R, A                
Positive Pay Accounting  Financial Systems 1 - High         R   R, A R            
Postage Machine Mailroom Support 2 - Medium         R, A                  
Postini Messaging Messaging 1 - High C R, A   R   R                
Printers Support Support 2 - Medium   R   R, A   R                
Prism Software Deployment Desktop 2 - Medium   R   R R, A R                
Prolaw - Case Mgmt Practice Group Application Practice Management 2 - Medium       R R I R, A R   C         
Prolaw - Conflicts Conflicts Practice Management 2 - Medium         R I R, A R   C     R  
Prolaw - DMS (Fileroom) Fileroom Practice Management 1 - High         R I R, A R   R     R  
Prolaw - Docketing Docketing Practice Management 1 - High         R I R, A R   C       R
Prolaw - LegalEx Docketing Practice Management 1 - High           I R R, A   R       C
Prolaw - Reporting/SQLRS Reporting Development 1 - High             R R, A   R        
Prolaw - Tech Server Maintenance Servers/NOS 1 - High C R   R       R, A   R        
Prolaw Upgrades Server Maintenance Development 2 - Medium C           R R   R, A        
ProsystemFX Practice Group Application Practice Management 3 - Low         R, A R                
Puritas Springs Practice Group Application Practice Management 3 - Low         R, A R                
Quark Marketing Marketing 3 - Low         R, A                  
Reflections Accounting  Financial Systems 3 - Low         R R, A       R        
Sanction Practice Group Application Practice Management 3 - Low         R, A R                
SBC Dialup  Remote Access Networking 3 - Low     R, A     R                
SecurID Security Networking 2 - Medium     R, A R   R                
Security Security all 1 - High R R, A (LAN) R, A (WAN) R R R R R   R        
Server Refresh Hardware Support Servers/NOS 3 - Low C R, A   R                    
Server's Alive Performance Monitoring Networking 1 - High     R, A                      
Service Level Agreements Service Level Agreements Administration 2 - Medium R R R             R, A        
Sharepoint Support Development 2 - Medium         R   R, A              
Software Inventory Licensing Administration 3 - Low C C     R, A                  
Software Licensing Licensing Administration 3 - Low R       R, A                  
Source Code Control (SourceSafe) Business Process Development 2 - Medium         R   R R, A   R        
SpySweeper Security Desktop 1 - Low   R     R, A R                
SQL Server Maintenance Servers/NOS 1 - High       R R   R R, A   R        
Staff Intake process (accounts) Business Process Administration 3 - Low   R   R   R, A                
Staff Training & Development Training Training 3 - Low R, A               R          
Storage Closet Facilities Administration 3 - Low           R, A                
Summation Practice Group Application Litigation System 3 - Low         R, A R                
TeamServices Business Process Practice Management 3 - Low   R         R, A              
Technology Policy Business Process Administration 3 - Low R, A           R   R          
Telcom - Data Circuits (WAN) WAN Telcom 1 - High R   R, A                 R    
Telcom - PBX and phones Telcom Telcom 1 - High     R, A     R           R, A    
Telcom - Voice Circuits Telcom Telcom 1 - High     R, A     R           R, A    
Telcom - voice mail Telcom Telcom 1 - High     R, A   R R           R, A    
Telcom - wiring plant Utility Telcom 1 - High R   R, A     R           R, A    
Traffic Analyst Telcom Telcom 2 - Medium     R, A     R           R, A    
Training (End User) Training Training 2 - Medium                 R, A          
Tvalue Accounting  Financial Systems 3 - Low         R, A                  
UPS  (power supply) Utility Networking 1 - High R R R, A                      
UPS (Mailroom PC) Mailroom Administration 3 - Low       R, A                    
Vendor Management Business Process Administration 3 - Low R, A R   R R                  
Veritrak - Copitrak Cost Recovery Development 2 - Medium         R   R, A              
Veritrak - Faxtrak Cost Recovery Development 2 - Medium         R   R, A              
Veritrak - Lazertrak Cost Recovery Development 2 - Medium         R   R, A              
Veritrak - Phonetrak Cost Recovery Development 2 - Medium         R   R, A              
Veritrak - Postage Cost Recovery Development 2 - Medium         R   R, A              
Veritrak - Scantrak Cost Recovery Development 2 - High         R   R, A              
Videoconferencing Telcom Telcom 3 - Low R   R, A R               R, A    
ViDesktop Human Resources App Server Application 3 - Low R, A           R              
VMWare GSX Server Server Maintenance Servers/NOS 1 - High   R, A R R           R        
VOIP Telcom Telcom 3 - Low R R R, A                 R    
VPN Remote Access Networking 2 - Medium     R, A R   R                
Whitehill Server/Printer Setup Server Maintenance Networking 1 - High R           R R, A            
Win2pdf/Batch2PDF Desktop Application Desktop 3 - Low         R, A R                
WinDVD Desktop Application Desktop 3 - Low         R R, A                
Winfiler Practice Group Application Desktop 3 - Low         R, A R                
WinZIP Desktop Application Desktop 3 - Low         R, A R                
Wireless Remote Access Networking 3 - Low R R R, A     R                
Workstation Refresh Hardware Support Desktop 3 - Low   R   R R R, A                


Legend
Responsible Responsible people do the work, but are not necessarily accountable for the results
Accountable Accountable persons are accountable for the results
Consulted Consulted people consulted for advice or knowledge, etc.
Informed Informed people are stakeholders who cares about the outcome 


Criticality ( At what service level should this item be classified based on response time? )
1 - High 24x7 ASAP (2 hr response)
2 - Med 8 hr response
3 - Low Next Business Day